This policy explains how Rego Park Counseling (“we”, “us”) collects and uses information when you visit regoparkcounseling.com, call us, fill out a form or receive text messages from us. Information about your care as a patient is protected by HIPAA and federal confidentiality rules and is described in our HIPAA Notice of Privacy Practices.
Information We Collect
- Information you give us: your name, phone number, email, preferred clinic and the type of help you are looking for when you submit a form or call us.
- Call information: when you call a number on this website, our call tracking provider records the date, time, length of the call, the number you called from and the web page or ad that led to the call.
- Website usage information: pages visited, device and browser type, approximate location (city level) and how you arrived at the site, including the ad you clicked if you came from one, collected through cookies and similar tools.
Please do not share medical details through website forms. We will ask about your health privately, by phone or in person.
How We Use Information
- To call you back and schedule appointments
- To check your insurance coverage when you ask us to
- To send appointment reminders and service messages you agree to receive
- To understand which pages and ads help people find us, so we can improve the website
- To keep the website secure
We do not sell your information. We do not use information from this website for advertising based on your health.
Cookies, Analytics and Call Tracking
We use Google Analytics and Google Tag Manager to measure website traffic, and CallTrackingMetrics to know which pages and ads lead to calls and form requests. If you arrive by clicking an ad, we keep the ad’s click identifier (such as Google’s gclid) in your browser for the length of your visit, so we can tell which ad led to a call or form request. These tools use cookies or similar technologies. Clinic maps on this website are provided by Google Maps; when a map loads, Google may set its own cookies under its privacy policy. We load maps without sending Google the address of the page you are on. You can block or delete cookies in your browser settings; the website will still work.
Text Messages
If you give us your mobile number and agree to receive texts, we may send appointment reminders and service messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of receiving care. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are excluded from all sharing described in this policy and will not be shared with any third parties. Full terms: Telehealth & Text Messaging Terms.
How We Share Information
We share information only with service providers who help us run the website, phone system and scheduling, under agreements that require them to protect it, or when the law requires us to. This does not include text messaging opt-in data or consent, which is never shared with third parties.
How We Protect Information
We use reasonable administrative, technical and physical safeguards, including encrypted connections (HTTPS) and limited staff access.
Your Choices
You can ask us to update or delete the contact information you submitted through this website, or stop texts by replying STOP. Contact us below.
Children
This website is intended for adults and is not directed to children under 13.
Changes to This Policy
We may update this policy. The “Last updated” date shows the latest version.
Contact Us
Rego Park Counseling · 63-36 99th Street, Rego Park, NY 11374 · (718) 459-2558 · management@regoparkcounseling.com